The iPhone Exchange “incorrect password” error does not necessarily mean you are using the wrong password. It can imply a different error entirely. I was running around for ages trying to get the settings for an Exchange account, but kept being told “incorrect password”.
If the Microsoft Exchange mail set-up doesn’t work and the emails don’t instantly flood in, any error message can indicate how far you have got.
- If the iPhone asks whether to accept a certificate, it at least means contact with the server has been made. Fed up with this error? Ask the server admin to send you the certificate in an email. Send it to your iPhone unzipped, open the email, tap the attachment and install it. You may get warnings about trusting the certificate. But you do don’t you?
- The iPhone says the password is incorrect, and it doesn’t accept the password that you know is right. (Always the thing with the iPhone keyboard – the nagging doubt that you haven’t typed it in right) But despite this message, the problem might be nothing to do with the password…
Instead, look again at what you have entered in “Domain”. If you are like me and you followed what works in Entourage, you might feel confident that you have it right. But double check. I found it was this “optional” entry that was the cause of my problems. It wasn’t until I used the company domain name that the emails started to arrive (rather than the name of any internal domain, or web email server, or anything else I was given or had ever worked in Microsoft Entourage/Outlook). And then there were no password errors. I have set up a number of iPhones with Exchange accounts and the so called optional domain setting has in fact been crucial.
What I don’t understand is why the iPhone didn’t just say “Unknown Domain” instead of “Incorrect Password”? It would have saved me a day’s messing about.
A good guide to Microsoft Exchange setup here:
http://support.apple.com/manuals/en_US/Enterprise_Deployment_Guide.pdf
